Beach Resort · “A Gold member wants late checkout on Saturday. How late can they stay?”
On Saturday, a Gold member's late check-out is capped at 12:00 PM for all guests, including Gold members [1]. The brand-wide Gold benefit of 2:00 PM does not apply on weekends because the Beach Resort property rule overrides it [1] [4].
[1] Beach Resort policies › Late Check-out (Property Override) · [4] Guest Rewards Loyalty Program › Tiers and Benefits
Independent project · simulated client engagement for a fictional hotel group · synthetic data
Hotel Operations Knowledge Assistant
A RAG assistant that gives hotel front-desk staff cited, property-specific policy answers, refuses when the documents don't say, and flags when to check with a manager. New users see what it knows and get suggestions it's tested to answer.
- 98%
- answer accuracy on the live app (54-question eval, 3 runs)
- 98%
- strict retrieval: the right passage in the top 5
- 43% → 100%
- first-question success on 49 questions visitors type first
- 275
- tests, 97% coverage, eval gates in CI
About $0.17 per 1,000 questions on the live app ($0.19 with hybrid search).