Beach Resort · “A Gold member wants late checkout on Saturday. How late can they stay?”
On Saturday, a Gold member's late check-out is capped at 12:00 PM for all guests, including Gold members [1]. The brand-wide Gold benefit of 2:00 PM does not apply on weekends because the Beach Resort property rule overrides it [1] [4].
Independent project · simulated hotel group, synthetic data
Hotel Operations Knowledge Assistant
Front-desk staff need policy answers in seconds, and the rules differ by hotel. This assistant answers from the right property's documents, cites every fact, and says “check with a manager” when the documents don't.
- 98%
- answer accuracy, live app (keyword search; 97% with hybrid)
- 98%
- citation accuracy: cites the right document (both modes)
- $0.17
- per 1,000 questions on the live app ($0.19 with hybrid)
- 43% → 100%
- first-question success on 49 questions visitors type first